Find Us: 300 London Road, West Croydon, Surrey, CR0 2TG | Pharmacy Enquiries: 0208 684 1352 | OOH Emergency: 0785 2245 952
A medicines use review is an appointment with one of our Pharmacists to focus on how you are getting on with your medicines. It is an NHS service and you don’t need to pay for it. Meet with our Pharmacist to talk about:
Remember you can ask our Pharmacist questions at any time, but a review will give you and us both more time to concentrate on you and your medicines.
Our Pharmacist might invite you for a review either in person or in a letter through the post.
You can also ask our Pharmacist for a review. You must have been getting your prescriptions from us for three months or more.
You can ask for a medicines use review if:
Even if you are not in either of these groups, you can ask our Pharmacist for advice at any time.
If there is an urgent problem with medicines, don’t wait for a medicines use review. If you or somebody else, notice one of the things on this list, don’t delay:
Our Pharmacists have undergone special training and have been assessed to make sure they have the right knowledge and skills to provide this confidential service.
We have private consultation rooms in our Pharmacies where you sit down together with the Pharmacist and can’t be overheard by customers or staff. Your details and your discussion will be kept private. You can talk openly and your questions or worries will be listened to. We will be ready to hear your concerns and your questions. You can be open with us and say whatever you want in these meetings. Our Pharmacists will only know about medicines that you have received from our Pharmacy. We will not have a record of prescriptions you may have picked up from another Pharmacy. We will not have your medical history or details about your illness. So it’s important to tell us as much as you can.
Everything may be okay with your medicines and nothing else will need to happen. You will be given an Action Plan which will include any changes you have agreed in the way you take your medicines. This will be filled in by our Pharmacist during the review. A copy of the Action Plan will go to your Doctor and be kept with your medical notes. Our Pharmacist may recommend a change to your prescription. You will have a note of this in the Action Plan. Both you and your Doctor will need to agree on any changes to your prescription, so you may be asked to make an appointment with your Doctor to discuss these. No changes will be made against your will.
To find out more about this service simply contact us and we will be happy to answer any questions that you might have.